If you have experience in banking and believe that great service keeps customers loyal, this job could be a strong career move for you. According to the latest update shared on rozijob.com, Meezan Bank is hiring a Regional Service Quality Manager in Karachi. This is a full-time position in the Service Quality Department, working under the Customer Support Group.
| Position | Regional Service Quality Manager |
|---|---|
| Organization | Meezan Bank |
| Department | Service Quality – Customer Support Group |
| Location | Karachi, Sindh |
| Job Type | Full-Time |
| Experience Required | Minimum 6 Years |
| Application Deadline | March 1, 2026 |
| Posting Date | January 27, 2026 |
| Job ID | 7191 |
What Is This Job About?
The main goal of a Regional Service Quality Manager is to improve customer service standards across the assigned region. In banking, customer experience is extremely important. If customers face delays, poor communication, or unresolved complaints, it affects the bank’s reputation.
This role focuses on solving those problems before they grow bigger.
You will monitor service quality, check customer feedback, review complaint data, and work with different teams to fix service gaps. In short, you will help make sure customers receive smooth, respectful, and efficient service at every step.
Education Requirement
To apply, you must have at least a Bachelor’s degree from a university recognized by HEC. A Master’s degree will give you an advantage. Since Meezan Bank operates as an Islamic bank, having knowledge or qualification in Islamic Finance will also be a plus point.
Experience Required
Applicants must have at least 6 years of professional experience. Experience in banking, service quality management, customer experience, or operational improvement will be highly preferred.
This is a senior-level role, so the bank is looking for someone who already understands how service systems work and how to improve them.
Important Skills
To perform well in this role, you should:
- Understand how to improve customer service systems
- Analyze problems and find their root causes
- Use data and reports to make better decisions
- Handle change and implement improvements smoothly
- Work closely with different departments
This job requires both analytical thinking and practical problem-solving.
Main Responsibilities
Here is what you will actually do:
- Monitor customer satisfaction scores and service performance
- Track complaints and turnaround times (TATs)
- Improve key metrics such as Customer Satisfaction (CS) and Net Promoter Score (NPS)
- Coordinate with different teams to reduce service-related issues
- Ensure all service processes follow internal standards and KPIs
- Prepare reports and suggest improvements
Your role will directly impact how customers feel about the bank’s services.
Why Consider This Opportunity?
Meezan Bank is one of Pakistan’s leading Islamic banks, known for ethical banking and strong customer trust. Working here means being part of a professional organization that values performance, discipline, and service excellence.
If you are someone who enjoys improving systems, solving service challenges, and leading quality initiatives, this job offers a solid opportunity for career growth.
Make sure to apply before the deadline. For more genuine and updated banking job opportunities across Pakistan, keep visiting rozijob.com — your reliable platform for verified job updates.
